Refund Policy

Refund Policy

At GOJU, we strive to provide our customers with the best quality products. However, if you are not fully satisfied with your purchase, our refund policy is here to help:

  1. Eligibility for Refund:
    • Refunds are only applicable if the product received is damaged, defective, or incorrect. Please contact our customer support at gojunaturals@gmail.com within 24 hours of receiving the product with the necessary details and images.
    • Products with less than 3 months remaining on the expiration date are eligible for a refund.
  2. Conditions:
    • Refunds will be issued after the product is returned to us in its original packaging and condition.
    • Refunds are processed within 7-10 business days after we receive and inspect the returned item.
  3. Non-Returnable Items:
    • Due to the nature of our products, items once used or unsealed are non-returnable.
  4. Refund Process:
    • Refunds will be processed through the original payment method used during purchase. For any further assistance, reach out to gojunaturals@gmail.com.

Payment Policy

At GOJU, we accept online payments through the following modes:

  1. Accepted Payment Methods:
    • Visa & MasterCard Debit & Credit cards from select banks in India.
    • American Express cards are accepted, requiring a 15-digit card number and a 4-digit security code.
  2. Payment Security:
    • For Visa and MasterCard transactions, please ensure your card is enrolled with VBV (Verified by Visa) or MSC (MasterCard Secure Code).
    • Your credit card transaction will appear on your bank statement as a payment to Body Cupid Pvt. Ltd.
  3. Issues with Payment:
    • If the payment is deducted from your account but you have not received a confirmation, please contact our support team with the transaction reference number, the amount debited, and your registered email ID.

Shipping and Delivery Policy

We aim to deliver your products promptly and safely. Here are our shipping and delivery policies:

  1. Shipping Charges:
    • Shipping and handling charges are calculated and displayed at checkout before payment is completed.
  2. Order Dispatch:
    • Orders are usually processed and dispatched within 1-4 business days. During peak sale events, dispatch times may extend up to 7 days.
  3. Delivery Time:
    • Estimated delivery times vary by location but typically range from 3-7 business days. Delays may occur due to logistical reasons or public holidays.
  4. Tracking Your Order:
    • Once your order is dispatched, you will receive an email with tracking details and the courier service information.
  5. Handling Split Shipments:
    • For logistical reasons, your order may arrive in separate packages from different warehouse locations. However, any additional shipping or COD charges will only apply to the first package received.
  6. Damaged Shipments:
    • If a package is damaged or tampered with upon arrival, please do not accept it and immediately contact our support team for assistance.

Cancellation Policy

We understand that sometimes plans change. Our cancellation policy is as follows:

  1. Order Cancellation:
    • Orders can be cancelled within 24 hours of placement by contacting our customer support. Once an order is dispatched, it cannot be cancelled.
  2. Discount Vouchers:
    • Discount vouchers are for one-time use only and are non-refundable even if the order is cancelled.
  3. Loyalty Points:
    • Loyalty points redeemed for a purchase will be credited back to your account in case of order cancellation.
  4. Refund on Cancellation:
    • For canceled orders, refunds will be processed once the products are returned and inspected. The refund will be credited through the original payment method.
  5. Return Process
    • The return process takes 5-7 working days.