Shipping Policy

Shipping Policy

At GOJU, we are committed to ensuring that your order reaches you in a timely manner. Please review our Shipping Policy to understand how we handle shipping and delivery of your products.

1. Shipping Charges

Shipping charges are calculated based on the weight of your order and your location. You will be informed of the shipping costs before you finalize your purchase during the checkout process.

2. Order Processing Time

We strive to process and dispatch orders as quickly as possible. Orders are typically processed within 1-4 business days from the date of purchase. Orders placed during weekends or public holidays may experience a slight delay in processing.

3. Delivery Time

The estimated delivery time depends on your location and the shipping method selected. Standard shipping times are as follows:

• Domestic Deliveries: Usually within 5-7 business days
• International Deliveries: Varies by destination

Please note that delivery times are estimates and may be affected by factors such as weather conditions, logistical issues, and high order volumes.

4. Shipping Methods

We offer various shipping methods to ensure that you receive your order in the most convenient way. Shipping options will be presented to you at checkout, and you can choose the one that best suits your needs.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email with your tracking number and courier company details. You can use this information to track the status of your shipment online.

6. Shipping Delays

While we make every effort to ensure timely delivery, certain factors may cause delays. These include:

• Unforeseen weather conditions
• High order volumes during sales or promotions
• Issues with shipping carriers

If there is a significant delay in your shipment, we will notify you as soon as possible and work to resolve the issue.

7. Split Shipments

In some cases, your order may be shipped in multiple packages if products are sourced from different warehouses. You will only be charged shipping fees once, and you will receive separate tracking information for each package.

8. Shipping Address

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or issues resulting from incorrect or incomplete addresses.

9. Delivery Issues

If you experience any issues with your delivery, such as receiving a damaged package or not receiving your order, please contact our customer service team within 24 hours of the reported delivery date. We will investigate the issue and take appropriate action.

10. Returns Due to Shipping Issues

In the case of a return due to shipping issues (e.g., damaged or incorrect items), please refer to our Return & Exchange Policy for instructions on how to proceed.

11. Contact Us

For any questions or concerns regarding shipping, please contact us at:

Email: gojunaturals@gmail.com
Address: Goju Retail Complex, Kaccha Surakhpur Road, Neem wali, Jhajjar-124103, Haryana
Phone: +91 9034922600, +91 9315554949

Thank you for shopping with GOJU. We appreciate your business and are here to assist you with any shipping-related queries.